Shipping Policy

Welcome to PepEquip. We are committed to providing fast, reliable shipping and clear communication throughout the order process.

Order Processing

  • Orders are typically processed within 1–2 business days after payment is received.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • During periods of high order volume, processing times may be slightly delayed.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Times

Delivery times vary depending on the shipping method selected at checkout and the destination location.

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days
  • International Shipping: 7–21 business days depending on customs and local carriers

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other factors outside our control.

Shipping Carriers

We work with trusted shipping carriers including USPS, and UPS to ensure dependable delivery service.

Carrier availability may vary based on destination and shipping option selected.

Tracking Information

Tracking information is provided once your order ships. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

If you do not receive tracking information within a reasonable timeframe, please contact our support team.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

If an order is returned due to an incorrect or incomplete address:

  • Additional shipping charges may apply for reshipment
  • Refunds may be reduced by original shipping costs and carrier return fees

Please contact us immediately if you notice an error in your shipping information after placing an order.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged:

  1. Contact the shipping carrier first to initiate a claim when applicable
  2. Contact our support team with your order number and details

We will work with the carrier to assist in resolving the issue whenever possible.

PepEquip is not responsible for delays caused by shipping carriers, customs processing, weather events, or other circumstances outside our control.

International Orders

International customers are responsible for:

  • Any customs duties, import taxes, or fees required by their country
  • Compliance with local import regulations

PepEquip is not responsible for packages delayed or seized by customs authorities.

Shipping Restrictions

We reserve the right to limit or decline shipments to certain regions, addresses, or jurisdictions where required by law or carrier restrictions.

Contact Us

If you have any questions regarding shipping or your order, please contact us through the contact information provided on Contact Us page.